Do you ship internationally?
No, we can only ship with in the uk, some border regions and the Channel Islands at present.
How are shipping charges calculated?
Shipping within the uk is at our standard pricing of £6.99 but the boarder regions of Scotland and the Channel Islands are charged at a higher rate.
What are the delivery details?
We use a courier for standard business deliveries or post for smaller orders which both take 2 -3 days to reach you.
What if I receive my order and its wrong?
We do everything possible to make sure your order is correct before we send it. we will check and ask for the go ahead on all artwork and will double check the colours and sizes etc before any work will start. but, we are only human and if a mistake does slip through we will correct it for you. However, if it is your mistake then it is down to you to re order the correct product at your own cost.
What if I need something next day?
Next day is always hard to promise because we use a third party for deliveries and may not have the stock you require, but what we will do is promise to get your order to you as quickly as possible.
How long does it take to get my order?
We do everything possible to make sure your order is completed and despatched as soon as possible. Most orders are completed and sent within a few days (dependant on numbers etc). we send orders on a next business day service.
What if my order gets lost or delayed?
If an order is delayed by a courier we will aim to keep you informed of its whereabouts as soon as you lets us know. If a courier informs us that a order is lost we will discuss sending out a replacement using the same products as originally ordered.
What is your liability?
We do not pay compensation under any circumstances.
What if my order arrives damaged?
If an order is damaged by a courier we need to be informed within 24 hours of delivery and we will arrange for the courier to collect it from you and returned to us. Once the damage has been checked then we will contact you to discuss sending out a replacement using the same products as originally ordered.